Shipping:

How do you ship and how much does it cost?

We utilize trusted carriers such as UPS, FedEx, and DHL to ensure reliable and timely delivery of your Glam Fam treasures. Shipping methods may vary based on your location and the specific country. The shipping charges are determined by geographic location and are conveniently calculated during the checkout process. Rest assured, we prioritize the most efficient and secure shipping options tailored to your delivery address. Shipping is FREE for US-based customers with orders $100 and over, for our international squad, it's $200 or more for FREE shipping. 

Which countries do you ship to?

We provide international shipping.

How long does delivery take?

US-based customers can expect to receive their goodies in 5 days. For international customers, please allow 10-15 days for delivery depending on your country's customs. Please note, that you are responsible for custom charges.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 1-2 days after receiving that email.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center.

What about customs/tax duties?

The buyer is responsible for all customs clearances and tax duties once it reaches your country. 

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Payments:

How do I pay?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card, Google Pay, Apple Pay, Amex, Diners Club, Meta Pay, Shop Pay and more! So, you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Contact us:

How do I contact you?

You can reach out to us at info@glamfam.shop or contact us via our contact page. 

Our mailing address:

The Glam Fam!

3609 Austin Bluffs Parkway
Ste 31 #225
Colorado Springs, CO 80918